Division of Information & Communication Technology

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Division Function

  1. Planning, developing and implementing the use of ICT includes all fields MBSA works.

  2. Providing the latest ICT facilities to MBSA employees.

  3. Provide exposure and acculturalization of ICT to the citizens of Shah Alam.

Department Customer Charter 

  1. Respond to ICT complaints within 24 hours of work.

  2. ​Giving maintenance of hardware and networks breakdowns internally within fourteen(14) working days.

  3. Maintain the application system internally within ten(10) working days.

  4. ​Process payment bills within three(3) working days for submission to the Finance Department subject to complete documentation.

  5. Respond to iResponz complaints within 7 working days from the date the complaint is received.