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Answer compound-related letters received at the counter and by post within 5 working days.
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Manages the resolution of level 2 compound rate appeals within 15 minutes.
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Managing the preparation and review of rental agreement documents within 14 working days from the date the application is received, and agreements prepared by external parties within 50 days from receipt of the draft agreement.
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Handle and resolve customer complaints within 5 working days.
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Provide comments on inquiries requested by other departments within 5 working days.
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Manage authorization card applications for appointed officers and staff within 10 working days.
- Conduct prosecution action after 7 days from the date the Compounding Offer Notice is issued, subject to a complete Investigation Paper.