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Official Website Of
SHAH ALAM
CITY COUNCIL
Shah alam City Counsil
MBSA
Currently selected
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About MBSA
Management
Services
Directories
Legislation
Policy Circular
Publishing
Quality Management
Statistic
Client Charter
Online Service Statistics Report
Currently selected
Gallery
Archive
Online Service Statistics Report
Page Content
Year 2022
Services
January
February
Mac
April
May
June
Bil
%
Bil
%
Bil
%
Bil
%
Bil
%
Bil
%
e-Aduan
964
2.53
888
1.47
814
3.49
674
2.19
566
3.05
866
2.92
iKompaun
Search
9,712
25.56
8,468
14
7,464
32
8,752
28.4
7,908
42.62
10,151
34.25
Paid
1,819
4.78
1,586
2.62
1,794
7.70
1,918
6.23
1,558
8.39
6,305
21.27
iCukai
Search
14,793
38.9
27,987
46.28
7,363
31.6
5,617
18.26
5,617
30.2
6,751
22.78
Paid
7,239
19
15,942
26.36
3,089
13.27
2,296
7.46
1,010
5.44
3,211
10.38
iSewa
465
1.22
445
0.73
476
2.04
466
1.51
448
2.41
648
2.18
iLesen
87
0.22
56
0.09
51
0.21
37
0.12
38
0.20
66
0.22
Portal Respond
139
0.36
131
0.21
131
0.56
93
0.30
79
0.42
110
0.37
EPS
2,769
7.28
4973
8.22
2,091
8.98
10,892
35.42
1,330
7.16
1,522
5.13
Total
37,987
100
60,476
100
23,273
1
00
30,745
1
00
18,554
100
29,630
100
Services
July
August
September
October
November
December
Bil
%
Bil
%
Bil
%
Bil
%
Bil
%
Bil
%
e-Aduan
843
2.03
929
1.99
1,165
5.41
960
1.99
1127
5.88
iKompaun
Search
10,817
26.16
9,631
20.66
8,812
40.9
26,264
54.63
9,453
49.32
Paid
6,368
15.4
2,015
4.32
1,615
7.50
13,481
28
1,737
9.06
iCukai
Search
13,049
31.58
19,598
42.05
5,667
26.34
3,898
8.10
4,246
22.1
Paid
7,353
17.78
11,022
23.65
2,307
10.72
976
2.03
783
4.08
iSewa
475
1.15
473
1.01
420
1.95
488
1.01
393
2.05
iLesen
49
0.11
57
0.12
45
0.20
67
0.13
39
0.20
Portal Respond
76
0.18
99
0.21
75
0.34
81
0.16
61
0.31
EPS
2,320
5.61
2,779
5.96
1406
6.53
1856
3.86
1,325
6.91
TOTAL
41,350
100
46,603
100
21,512
100
48,071
100
19,164
100
Year 2021
Service
January
February
Mac
April
May
June
Bil
%
Bil
%
Bil
%
Bil
%
Bil
%
Bil
%
e-Aduan
901
2.25
206
0.48
1017
2.65
607
1.84
795
3.33
595
3.69
iKompaun
Search
7558
18.89
5965
13.92
9919
25.9
20,275
61.48
10,834
45.32
4,016
24.9
Paid
832
2.08
497
1.16
1654
4.32
4,387
13..30
4,388
18.35
747
4.64
iCukai
Search
19603
49
21148
49.38
7948
20.7
4,308
13.06
5,062
21.17
7,269
45.1
Paid
6886
17.21
10001
23.35
15419
40.28
1,013
3.07
1,040
4.35
1,422
8.83
iSewa
205
0.51
1302
3.04
188
0.49
346
1.05
106
0.44
301
1.87
iLesen
125
0.31
76
0.17
71
0.18
34
0.10
45
0.19
70
0.43
Portal Respond
164
0.41
122
0.28
163
0.42
120
0.36
99
0.41
91
0.56
EPS
3731
9.32
3511
8.20
1895
4.95
1,890
5.73
1,539
6.44
1577
9.80
TOTAL
40005
100
42828
100
38274
100
32,980
100
23,908
100
16088
100
Service
July
August
September
October
November
December
Bil
%
Bil
%
Bil
%
Bil
%
Bil
%
Bil
%
e-Aduan
466
1.96
738
1.72
865
39.70
848
1.09
930
3.21
926
0.14
iKompaun
Search
2917
12.07
5,234
12.22
8925
41.07
65943
85.32
16859
58.3
48221
7.71
Paid
460
0.19
922
2.15
1855
8.53
248
0.32
1148
3.97
23108
3.69
iCukai
Search
11335
46.91
20,852
48.68
6025
27.72
4717
6.10
4523
15.6
545982
87.29
Paid
6084
2.52
10,632
24.82
1667
7.67
26
0.03
2887
9.98
1098
0.17
iSewa
352
1.45
475
1.10
235
1.08
711
0.91
281
0.97
428
0.06
iLesen
118
0.49
96
0.22
84
0.38
147
0.19
64
0.22
176
0.02
Portal Respond
122
0.50
135
0.31
133
0.61
103
0.13
117
0.40
107
0.01
EPS
2308
9.55
3540
8.26
1939
8.92
4541
5.87
2092
7.23
5378
0.85
TOTAL
24162
100
42828
100
21728
100
77284
100
28901
10
0
625424
100