Department Of Management Services

  Department Functions

1. ​​​Managing the procurement of supplies and stocks.​

2. Managing organizational development and research.​

3. Handling tenders and contracts management.

4. Coordinate meetings at MBSA level.

5. Improving the management of quality and productivity.

6. Increasing the use of information system.

7. Running the management of human resource.
   

8. Perform general administrative tasks.​

9. Managing the administration of MBSA departments.​
   

10. Manage the granting of indent works by vote.
    

11. Secretariat of the Property Disposal Committee​
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Customer Charter

1. Distribute the Council's letter within a period of not more than 3 working days.
   

 

2. ​Receiving and answering phone calls by Customer Service Officers (Operators) is less than 3 rings
   

 


3. ​To process claims for payment of acquisition supply, Council services within 6 days from the date the invoice is received.
   

 

4. Manage the Council's capital property and inventory​ such as purchase, receipt, registration, production, maintenance and disposal within a period of not more than (1) one month form the application.
   

 

5. Manage matters relating to the recruitment of permanent staff and contracts within 3 months from the date the advertisement closes.
   
 
6. Manage confirmation of post within 2 weeks after meeting the specified terms of service.
   
 


7. ​Sending retirement documents to JPA for processing within 3 months before reaching the retirement age certified by the Council.
   

 

8. Manage the issuance of guarantee letter (GL) within 24 hours for government hospitals while Council specialist within 3 days after confirmation.
   

 
9. Manage council loan applications within 3 weeks from the date of receipt of the complete form.
   
 
10. Manage applications for admission to council quarters within 2 weeks from the date of complete application.
    
 
11. Manage the application for confirmation of service letter for interview purposes within 7 working days while for loan and other purposes within 3 working days.
    
 

12. ​Manage the payment of death benefit under the employer's fund within 48 hours with the relevant documents.
    

 


13. ​Manage death compensation contribution to staff heirs within 14 days from the complete application period.
    

 

14. Ensure that all MBSA personnel receive the following facilities :​
    

     
     

    • ​Health screening for citizens aged 40 years and above.

     
    

    • ​Outpatient facilities for citizens and family members with an allocation of RM2400 per year at the appointed panel of clinics.
      

     
    

    • ​Ease of purchase of glasses for a maximum of RM500 per person for a period of 3 years.
      

     
    

    • ​Specialist treatment facility of RM20,000 per year for permanent and contract staff while RM30,000 to the Management and Council Members
      

     
     
    
 

15. Ensure that employees attend courses at least 7 days a year.
    

16. Inform employees on the date of SIRIM Audit within 1 week.
    

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