- Coordinate the official events of the Council.
- Coordinate domestic and foreign visitors.
- Answering and giving feedback on issues arising in the mass media.
Preparation of Media Statements for the information of the mass media.
- Coordinate MBSA social media.
- Promote the Council's organization and services.
- Strengthen the operation of the "Shah Alam On Wheels" (SAOW) Team to strengthen the delivery system.
- Help coordinate campaigns organized by the Council.
- Prepare Diary and Calendar for the Council.
- Prepare the Annual Report for the previous year.
Publish official books for Shah Alam City Council (Fragments, Shah Alam Lens, Newspaper Clippings and Exclusive Books).
- Prepare and design newspaper advertisements (print media) for the promotion of services, latest information, programs and activities of the Council.
- Prepare speech text for YAB Dato' Chief Minister, EXCO, Mayor, Deputy Mayor, Deputy Secretary of MBSA, Councilors and so on
Drafting, planning and designing billboards for programs / activities as well as the latest information such as Assessment Tax, council services, the Birthday of His Majesty the Sultan of Selangor and so on.
- Prepare and design promotional materials for the Council's official social sites such as the MBSA Portal (sliders & activities), facebook, instagram and twitter.
- Provide photographer services for official Council events and photo sessions for staff and MBSA Council Members for organizational use.
- Provide photographer services for official Council events and photo sessions for staff and MBSA Council Members for organizational use.
- Manage Call Centre (1-800-88-4477) Toll free line.
- Carry out monitoring at the location of complaints periodically.