Division of Urban Transport

    ​Departments Function

    1. Review Shah Alam's public transport policies & policies​​​
    2. Implement public transport facility projects
    3. Manage public service infrastructure services​​​
    4. Maintain and monitor public services​​​​​

    ​1. Planning & Development Unit​

    a) Transportation Policy & Information​​​​

    Task

    1. Review Public Transport Policies and Policies at the Federal, State and Local levels.​
    2. Prepare a Public Transportation Master Plan​
    3. Providing guidelines and requirements for public transport facilities​
    4. Provide of public transport information​
      a. Bus
      b. Taxi
      c. Rail
      d. Bicycle
      e. Pedestrian
    5. Make a Special Public Transport Study according to current needs​
    6. Promote the use of Public Transport​​
    7. Implementation of LCCF Shah Alam for public transport​​
    8. MBSA Public Transport Special JK Secretariat​​
    9. Reviewing customer satisfaction​
    10. User census and user information (express bus)​​

    b) Planning & Coordination​​

    T​ask​

    1. Prepare public transport project proposal paper:​
      a. Bus/taxi stand​​
      b. Bus/taxi shelter​​​
      c. ‘Bus pole’
      d. Bus info panel​​
      e. Pedestrian facilities​​
      f.  Bike track​
      g. Construction of hubs and terminals
      h. Bicycle rental facilities​
    2. Provide technical services for public transport projects​
    3. Give comments in the KM application
    4. Coordinating public transport projects by the Federal Government at the PBT level​
      a. LRT -MRT
      b. BRT - Skypark Link
    5. Manage and monitor Selangorku Bus services and community buses​
    6. Customer satisfaction survey​​
    7. Service audit​​ 
    8. Enforcement action​​
    9. Coordinate new and existing bus route proposals with operators and SPAD​
    10. Coordinating with taxi/rental car associations​​
    11. Dealing with public complaints regarding public transport​
    12. Coordination with operators and tenants​

    2. Management And Implementation Unit​​

    ​a) Implementation of Infrastructure​

    Task

    1. ​Prepare public transport project proposal paper:​
      a. Bus/taxi stand​​
      b. Bus/taxi shelter​​
      c. ‘Bus pole’
      d. Bus info panel​​
      e. Pedestrian facilities​​
      f.  Bike track​
      g. Construction of hubs and terminals​​
      h. Bicycle rental facilities​
    2. Give comments for each Development proposal (Infrastructure Plan)
    3. Managing public transport terminal operations
    4. Coordinating the operations of public transport operators and terminal tenants​
    5. Management of public complaints regarding public transport​
    6. Provide an inventory of public transport facility projects
    7. Maintain public transport infrastructure facilities​​
      a. Terminal / Stop​ (sek. 17, sek. 13, sek. 19 & sek. 14)
      b. Bus stop(504 unit pondok bas)
      c. Maintain pedestrian & bicycle track facilities​
      d. Maintain bus poles, info panels and bicycle rental facilities.​​
      e. Maintain Disabled Facilities​
    8. Prepare a report on the status of public transport facilities in the Committee Meeting
    9. Implement enforcement actions against operators and public transport companies that violate the law
    10. Prepare an action plan for maintenance and financial needs.​

    Customers Charter​

    1. Repair minor damage to terminals, stops and bus shelters within fourteen (14) working days.
    2. Give comments on bus route permit support applications to the Land Public Transport Commission (SPAD) within fourteen (14) working days.​
    3. Coordinating Public Transport Special Committee Meetings 4 times a year.​
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